Penny Publications has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site.
Information Collection and Use
Penny Publications is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Penny Publications collects information from our users at several different points on our website.
Registration
We request information from the user on our registration pages. Here a user must provide contact information (i.e. an email address) and may receive inquiries about product preferences, buying behavior, or other questions designed to improve our service to our customers. This information is used solely for the purposes of improving our overall customer service. Should the user choose to opt in for our email promotional notices then the user email address will be used for this purpose.
Order
We request information from users on our order form. Here a user must provide contact information (i.e. name, email address, billing address, and shipping address) and financial information (i.e. credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Log Files
We use IP addresses to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. For this use, IP addresses are not linked to personally identifiable information. Within our secure customer order records system, IP addresses are linked to personally identifiable information, such as a customer's name, address, product(s) purchased, billing history, and credit-card number, solely for the purpose of tracking an individual customer's order history.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice of whether or not to disclose this information. Information requested may include contact information (such as name, email address, and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. The first name, first initial of last name, city, and/or state of contest winners may be posted on our website for a limited time. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and our print publications, as well as any products we may produce in the future.
Cookies
PennyDellPuzzles.com may set and access cookies on your computer to manage your sign-in status, order status, or online-order history. The use of cookies is standard in the Internet industry.
Information Sharing and Disclosure
Partners & Advertisers
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
List Sharing
From time to time we may share customers' names and physical mailing addresses with companies, on a one-time basis, in whose products we believe our customers may be interested. We do not share email addresses.
Shipping
We ship from our own warehouse, use an outside shipping company to ship orders, and use a credit-card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Third-party Services
We may partner with another party to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary solely for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links
This website contains links to other sites. Penny Publications is not responsible for the privacy practices of such other sites.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, that information is protected both on-line and off-line.
Secure Page
When registering or ordering, users are only asked to enter sensitive information (such as credit card number) on a secure page. Secure pages, such as our order form, display a lock icon on the bottom of Web browsers such as Microsoft Internet Explorer. This is as opposed to un-locked, or open, when the user is merely "surfing."
Off-line
All of our users' information, not just sensitive information, is restricted in our offices. Access to personally identifiable user information is granted to authorized personnel only.
Contact
If you have any questions about the security at our website, you may send an email to customerservice@pennypublications.com.
Editing Your Account Information and Preferences
If a user's personally identifiable information changes or if a user no longer desires our services, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us.
Address Changes
Users may change their address information by filling out the Change of Address form found in My Account or in Customer Service on this website or by contacting customerservice@pennypublications.com.
Choice/Opt-out
Email
Users who no longer wish to receive our online promotional materials or email newsletters from us or our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email, or by emailing us at customerservice@pennypublications.com. Please allow up to 4 weeks for removal of your name from our email database.
Print
Users who no longer wish to receive print promotional materials from us may be removed from the list by emailing us at customerservice@pennypublications.com and indicating in the subject line: REMOVE ME FROM YOUR PRINT MAILING LIST. Please allow up to 8 weeks for removal of your name from our print mail database.
Copyright © 2008 Penny Publications, LLC. All rights reserved.
